Terms And Conditions

Gardeners Hackney Wick Service Terms and Conditions

These Terms and Conditions set out the basis on which Gardeners Hackney Wick provides gardening and related services to residential and commercial customers in the United Kingdom. By making a booking, accepting a quotation, or allowing our operatives access to your premises, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means any individual, company or organisation that requests or receives services from Gardeners Hackney Wick.

Services means gardening and related services provided by Gardeners Hackney Wick, including but not limited to garden maintenance, lawn care, planting, hedge trimming, pruning, clearance, and related labour.

Premises means the garden, land, buildings and any other areas where the Services are to be carried out.

Agreement means the contract between the Customer and Gardeners Hackney Wick comprising these Terms and Conditions, together with any written quotation or agreed scope of work.

2. Scope of Services

Gardeners Hackney Wick provides gardening and outdoor maintenance services as agreed with the Customer. The precise scope of Services, including tasks, frequency, and any specific requirements, will be set out in a quotation, booking confirmation or other written agreement.

Any description of Services on our website or marketing materials is for general guidance only. The Services actually provided in each case will be those specified in the quotation or booking confirmation accepted by the Customer.

We reserve the right to decline or discontinue Services at any Premises where we reasonably consider that conditions are unsafe, hazardous, unlawful, inaccessible, or otherwise unsuitable for the work to be carried out.

3. Booking Process

3.1 Customers may request a booking by contacting Gardeners Hackney Wick and providing details of the Premises, required Services, and preferred dates and times. All bookings are subject to availability and confirmation.

3.2 We may offer a quotation based on information provided by the Customer remotely, or following a site visit where necessary. Quotations are usually estimates based on the information available and may be adjusted if the actual work required differs materially from that described or observed.

3.3 A booking will be deemed confirmed when the Customer has accepted our quotation or price, and we have issued a booking confirmation. Acceptance may be made verbally or in writing, including through electronic communication, provided that both parties clearly agree the work and charges.

3.4 For certain Services or larger projects, we may require a deposit or prepayment before confirming the booking. If applicable, this requirement will be communicated to the Customer at the time of quotation.

3.5 The Customer is responsible for ensuring that all information provided for the booking is accurate and complete, including address details, access instructions, parking considerations, and any known site risks or restrictions.

4. Access to Premises

4.1 The Customer must ensure that our operatives have safe and reasonable access to the Premises at the agreed date and time, including any keys, codes, or access arrangements needed to enter gardens or communal areas.

4.2 If access is not available, delayed or restricted due to circumstances under the Customer’s control, we may charge a call-out fee and, at our discretion, the full or partial price of the scheduled Services.

4.3 The Customer agrees to ensure that pets, children and other individuals are kept away from areas where Services are being performed, and that all pathways and working areas are reasonably clear of obstacles.

5. Health and Safety

5.1 Gardeners Hackney Wick follows reasonable health and safety practices while carrying out gardening work. Our operatives may refuse to carry out any task that, in their professional judgment, poses an unacceptable risk to health, safety or property.

5.2 The Customer must inform us in advance of any known hazards at the Premises, including unstable structures, sharp objects, hidden water features, underground services, hazardous substances, or any other matters that could affect safe working.

5.3 The Customer must not request or encourage our operatives to carry out work that is unsafe, involves working at excessive heights without proper equipment, or contravenes any applicable laws or regulations.

6. Customer Obligations

6.1 The Customer undertakes to:

a. Provide accurate information about the Premises and the required Services.

b. Ensure access to water and electricity where reasonably required for the Services, unless otherwise agreed.

c. Comply with any reasonable instructions given by our operatives relating to safety, property protection, and the performance of the Services.

d. Obtain any necessary consents, licences or permissions for the work to be undertaken, including from landlords, neighbours, or local authorities where relevant.

6.2 Gardeners Hackney Wick will not be responsible for any delay or failure to provide Services arising from the Customer’s failure to meet these obligations.

7. Payments and Charges

7.1 The charges for the Services will be as set out in our quotation or as otherwise agreed with the Customer. Charges may be based on a fixed price, an hourly or daily rate, or a combination of these methods.

7.2 Unless otherwise stated, all prices are quoted in pounds sterling and may be subject to applicable taxes or statutory charges.

7.3 Payment terms will be communicated to the Customer at the time of booking. Unless otherwise agreed, payment is due on completion of the Services or, for ongoing maintenance, in line with the agreed schedule.

7.4 We reserve the right to request payment in advance for certain Services or larger projects.

7.5 If payment is not made by the due date, we reserve the right to charge interest on overdue amounts at the statutory rate, and to recover any reasonable costs incurred in pursuing payment, including debt collection or legal fees.

7.6 Gardeners Hackney Wick may suspend or cancel further Services if any payment remains outstanding.

8. Cancellations and Rescheduling

8.1 The Customer may cancel or reschedule a booking by giving us reasonable notice. Unless otherwise agreed, we request at least 48 hours notice for cancellations or changes to scheduled visits.

8.2 If the Customer cancels or reschedules with less than the minimum notice period, we may charge a late cancellation fee, up to the full cost of the booked Services, to cover time allocated and any costs incurred.

8.3 Gardeners Hackney Wick may cancel or reschedule a booking due to circumstances beyond our reasonable control, including severe weather, staff illness, transport disruption or safety concerns. Where possible, we will offer an alternative date and time.

8.4 We are not liable for any loss, damage or inconvenience arising from a cancellation or rescheduling, provided we give the Customer as much notice as is reasonably practicable under the circumstances.

9. Waste Removal and Environmental Regulations

9.1 Gardeners Hackney Wick aims to handle green waste and other garden debris responsibly and in accordance with applicable waste and environmental regulations.

9.2 The scope of our Services will specify whether green waste removal is included in the quoted price or charged as an additional service. Where waste removal is included, this will usually cover reasonable quantities of garden waste produced as a direct result of our work.

9.3 If the volume or type of waste exceeds what was anticipated or agreed, we reserve the right to adjust our charges to cover the additional handling, removal and disposal costs.

9.4 Certain types of waste, such as soil, rubble, treated timber, plastics, metals or hazardous materials, may be subject to separate arrangements and additional charges. We are not obliged to remove waste of this nature unless specifically agreed in advance.

9.5 Where waste removal is not included, our operatives will usually bag or stack green waste neatly within the Premises for the Customer to dispose of using their own arrangements, such as local council green waste services, composting, or licensed waste carriers.

9.6 The Customer is responsible for complying with all relevant regulations relating to any waste left on site by agreement, including ensuring that it is disposed of lawfully and does not cause a nuisance or environmental harm.

10. Property and Plant Care

10.1 While we take reasonable care when working on the Premises, gardening work inherently involves soil disturbance, cutting, pruning and the use of tools and equipment. Minor scuffs, marks or disturbances to soil, turf or surrounding areas may occur.

10.2 The Customer should clearly identify any plants, trees or features that are especially valuable, rare or must not be disturbed. Gardeners Hackney Wick will not be liable for loss or damage to any plant or feature that was not clearly identified and discussed prior to the work.

10.3 Advice provided on plant care, lawn treatment or garden design is given in good faith based on general horticultural principles and the information provided by the Customer. Outcomes may vary due to weather, pests, disease, soil conditions and other factors beyond our control.

11. Damage and Liability

11.1 Gardeners Hackney Wick will exercise reasonable skill and care in providing the Services. If we cause damage to the Customer’s property through our negligence, we will, at our discretion, repair the damage, pay for reasonable repair costs, or provide fair compensation.

11.2 Our total liability for any loss or damage arising out of or in connection with the Services, whether in contract, tort or otherwise, shall be limited to the total charges paid or payable by the Customer for the specific Services giving rise to the claim.

11.3 We shall not be liable for any indirect, consequential, or economic loss, including loss of profit, loss of enjoyment, or loss of opportunity, arising from the provision or non-provision of the Services.

11.4 Gardeners Hackney Wick is not responsible for pre-existing damage, defects or weaknesses at the Premises, nor for damage arising from faulty construction, poor maintenance, hidden pipes or cables, or any other underlying issue beyond our reasonable knowledge or control.

11.5 We are not liable for deterioration of plants, lawns or garden areas due to factors such as weather extremes, pests, disease, neglect, failure to follow aftercare advice, or actions taken by the Customer or third parties after our visit.

12. Complaints and Service Issues

12.1 If the Customer is dissatisfied with any aspect of the Services, they should notify Gardeners Hackney Wick as soon as reasonably practicable, providing details of the issue and, where possible, supporting information such as photographs.

12.2 We will investigate complaints in good faith and, where appropriate, may arrange a revisit to inspect the work. If we agree that the Services have not been carried out with reasonable care and skill, we may at our discretion rectify the work, offer a partial refund, or provide another appropriate remedy.

12.3 Complaints raised more than a reasonable time after the Services have been provided may be more difficult to assess, particularly for living plants and outdoor environments. We may decline to accept liability for issues raised after a significant delay where evidence is unclear or conditions have changed.

13. Force Majeure

13.1 Gardeners Hackney Wick shall not be in breach of this Agreement or liable for any delay or failure in performance of the Services arising from events beyond our reasonable control, including but not limited to severe weather, natural disasters, strikes, transport disruption, accidents, illness, pandemics, or changes in law.

13.2 In such circumstances, we may suspend the Services for the duration of the event or, where necessary, cancel the affected booking and offer to reschedule when reasonably practicable.

14. Variation of Terms

14.1 Gardeners Hackney Wick may update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to that particular Agreement.

14.2 Any variation to these Terms and Conditions requested by the Customer will only be effective if agreed in writing by Gardeners Hackney Wick.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions and any Agreement between the Customer and Gardeners Hackney Wick shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided.

16. Severability

16.1 If any provision of these Terms and Conditions is held by a court or competent authority to be invalid, unlawful or unenforceable, such provision shall be deemed severed from the Agreement, and the remaining provisions shall continue in full force and effect.

17. Entire Agreement

17.1 These Terms and Conditions, together with any quotation or written agreement relating to specific Services, constitute the entire agreement between the Customer and Gardeners Hackney Wick and supersede any prior discussions, representations or arrangements, whether written or oral.

17.2 The Customer acknowledges that they have not relied on any statement, promise or representation not expressly set out in this Agreement.