Terms and Conditions for Gardeners Hackney Wick
These Terms and Conditions set out the basis on which gardening services are provided by Gardeners Hackney Wick to residential and commercial customers. By making a booking, you agree to the terms below, which are designed to ensure clarity, fair dealing, and safe delivery of services. These terms apply to all routine gardening work, one-off visits, seasonal maintenance, clearance tasks, and related service requests unless a separate written agreement states otherwise.
For the purposes of these terms, “the Company” means the gardening service provider, and “the Customer” means the person or business requesting the work. Any reference to garden care services includes tasks such as lawn maintenance, hedge trimming, planting, pruning, bed tidying, and waste removal where agreed. Nothing in these terms affects your statutory rights as a consumer under UK law.
We aim to make the booking process straightforward, but it is important that the information you provide is accurate. The scope of work, timing, access requirements, and any special instructions must be clear before the service begins. If anything changes after booking, the Customer should inform the Company as soon as reasonably possible so that the arrangement can be reviewed and, where necessary, amended.
Bookings for gardeners in Hackney Wick may be made by phone, email, or through any other booking method made available from time to time. A booking is not confirmed until the Company has accepted it and, where required, received any deposit or advance payment. The Company may ask for photographs, measurements, or other details to assess the work accurately. Any estimate given before inspection is based on the information supplied and may be adjusted if the actual conditions differ materially.
When you request an appointment, you must ensure that access to the property is available at the agreed time. This includes arranging entry, securing permissions where needed, and ensuring that pets, vehicles, or other obstacles do not prevent the work from being carried out safely. If the site is not accessible or the work cannot proceed because the Customer has failed to provide accurate information, the Company may charge a call-out fee or rescheduling fee where reasonable.
Any date or time given is an estimate unless expressly stated as fixed. Garden work may be affected by weather, supply issues, safety concerns, or other circumstances outside the Company’s control. In such cases, the Company may postpone the visit or alter the sequence of work. The Company will make reasonable efforts to keep the Customer informed and to agree a revised date. Where a service is time-sensitive, the Customer should make this clear at the outset.
Prices are normally quoted in pounds sterling and may be provided as a fixed price, hourly rate, or daily rate, depending on the nature of the gardening services requested. Quotes are based on the information available at the time and may be revised if the job changes, if hidden conditions are discovered, or if additional labour, materials, or disposal costs are required. Unless stated otherwise, quoted prices do not include unforeseen third-party charges or extensive waste disposal costs.
Payment terms will be confirmed at the time of booking or on the invoice. Unless otherwise agreed in writing, payment is due immediately upon completion of the work or within the period stated on the invoice. The Company may require a deposit for larger jobs, repeat visits, or work involving materials purchased in advance. Deposits are used to reserve time and resources and may be non-refundable where costs have already been incurred.
Accepted payment methods may include bank transfer, card payment, or another method notified by the Company. If payment is overdue, the Company reserves the right to charge reasonable interest and recovery costs in accordance with applicable UK legislation. The Company may also suspend future work until outstanding sums are paid in full. Any dispute over an invoice must be raised promptly and in good faith, with clear reasons and supporting information where available.
Cancellations and rescheduling requests should be made as early as possible. For one-off visits, the Customer should give reasonable notice before the scheduled appointment. If notice is given too late, the Company may charge for time reserved, travel costs, or materials already purchased. For larger projects or recurring garden maintenance services, a longer notice period may apply if this has been set out in the booking terms or quotation.
If the Company needs to cancel or reschedule due to illness, unsafe conditions, equipment failure, severe weather, or other unavoidable reasons, the Customer will be offered an alternative date where reasonably possible. The Company will not be liable for delay caused by events outside its control, including accidents, utility disruptions, or restrictions imposed by third parties. If a deposit was taken and the Company cancels the job without providing a suitable alternative, the Customer will be entitled to a refund of any unused amount paid in advance.
Where the Customer is not present at the time of the visit, the Company may still carry out the work if access has been agreed in advance and the scope is sufficiently clear. In such circumstances, the Customer remains responsible for ensuring the area is safe, accessible, and ready for service. If the Company arrives and cannot complete the work because instructions are incomplete or access is denied, the visit may be charged as attended.
The Company will take reasonable care and skill in delivering all gardeners services, but no guarantee is given that plants, turf, lawns, or other living materials will thrive in every situation. Growth and condition depend on weather, soil quality, watering, previous care, disease, and other factors beyond the Company’s control. The Company is not responsible for pre-existing defects, hidden damage, or deterioration that occurs naturally after the work is completed.
To the extent permitted by law, the Company will not be liable for indirect, incidental, special, or consequential losses, including loss of enjoyment, loss of profit, or loss of opportunity. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. If the Company is found liable for any direct loss, that liability will be limited to the amount paid or payable for the specific service giving rise to the claim.
The Customer is responsible for informing the Company of any known hazards, such as unstable structures, concealed services, contaminated ground, aggressive animals, or fragile surfaces. The Company may refuse to undertake any task that appears unsafe, unlawful, or beyond the agreed scope. If the Customer instructs the Company to proceed against reasonable advice, the Customer accepts responsibility for any resulting risk to property or persons, except where prohibited by law.
Waste removal forms part of many garden care projects, and the handling of green waste must comply with UK waste regulations. Unless otherwise agreed, the Company may collect, bag, load, and transport garden waste generated by the service, including grass cuttings, hedge trimmings, branches, leaves, and similar organic material. The Customer must not ask the Company to remove hazardous, clinical, or controlled waste unless the Company has expressly agreed and is legally able to do so.
Where waste is removed by the Company, the Customer acknowledges that disposal charges may apply and may be included in the quotation or charged separately. The Company will use reasonable efforts to dispose of waste at authorised facilities and in accordance with applicable environmental and duty-of-care requirements. If the Customer requests that waste be left in a particular area, stored for later collection, or separated for composting or recycling, this must be agreed in advance.
Any items found on site that are not garden waste, such as rubble, household rubbish, timber, metal, or electrical goods, may be excluded from the service unless specifically included in writing. The Company may refuse to remove materials that are unsafe, excessive, or likely to require specialist treatment. If the Customer misdescribes the waste type or quantity, the Company may revise the price or decline to continue the service until the issue is resolved.
Gardeners Hackney Wick may bring tools, equipment, and machinery onto the premises for the purpose of carrying out the work. The Customer must ensure that the area is suitable for access and that any valuables or delicate items are secured or removed where appropriate. The Company is not responsible for damage caused by pre-existing weakness, hidden defects, or normal wear and tear, provided reasonable care was taken during the service.
Any plants, materials, or products supplied by the Company remain the property of the Company until paid for in full, where retention of title is legally applicable. If the Customer supplies their own materials, the Company is not responsible for defects, poor quality, or unsuitability of those items. Likewise, if the Customer gives specific instructions that differ from the Company’s recommendations, the Customer accepts the consequences of those instructions unless the Company has acted negligently.
If the Company identifies additional work that may be required to complete the requested service properly, it will where possible discuss the issue with the Customer before proceeding. Additional work is only undertaken with approval, except where immediate action is necessary to prevent injury, significant damage, or a breach of law. In such cases, the Customer agrees that the Company may act reasonably in the circumstances and charge accordingly.
All personal information provided during booking is handled in accordance with applicable data protection law and used only for legitimate business purposes connected with the service. The Company may retain records of bookings, invoices, correspondence, and site notes for administrative, legal, and accounting purposes. Personal data will not be sold or shared unnecessarily, but may be disclosed where required by law or to trusted service providers acting on the Company’s behalf.
These Terms and Conditions may be updated from time to time to reflect changes in law, business practice, or service arrangements. The version in force at the time of booking will apply to that service unless a newer version has been agreed in writing. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force to the extent permitted by law.
These terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where consumer law provides otherwise. By proceeding with a booking, the Customer confirms acceptance of these Terms and Conditions for professional garden services and agrees to comply with the obligations set out above.